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Account Management

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  • My Aura Loyalty enrollment link is not working
  • How to load funds on your Aura card with Interac E-transfer Request for Pay
  • How do I cancel my card?
  • How do I freeze my card?
  • Where can I find the Aura Prepaid Mastercard Cardholder Agreement?
  • How do I change my notification settings? 
  • Are there fees associated with my account?
  • Can you have multiple cards under your name?
  • Can I have a joint cardholder added to my account?
  • Can I get cards for people in my family?
  • Will I receive a physical card?
  • How do I update my information?
  • How do I get/change my card PIN?
  • How do I activate my account?
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