Jessica
- Total activity 149
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Activity overview
Latest activity by Jessica-
Jessica created an article,
My Aura Loyalty enrollment link is not working
For your security, our unique enrollment links expire. If you are trying to sign up for Aura Loyalty and the link in your welcome email is not working, don’t worry! We’ve reserved your account and ...
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Jessica created an article,
How do I contact support?
Use the chat feature on your app or phone us at 1-855-777-9790.
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Jessica created an article,
How do I get a new card?
If your card is lost/stolen or you need a replacement, please contact us at 1-855-777-9790 OR you can contact us via chat to specify the reason so we can re-issue you a new card.
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Jessica created an article,
Is there an alternate way to get access to my account?
You will be able to log in through https://account.auraloyalty.ca/. You will be able to check your transaction history, balance and freeze/unfreeze your card. AURA supports the following web browse...
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Jessica created an article,
I lost my card. How do I freeze it?
You can temporarily freeze your card anytime in the app by tapping on "Cards" at the right side of the navigation bar, then select the card which you'd like to freeze and tap on "Freeze Card". If y...
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Jessica created an article,
I lost my phone. How do I freeze my card?
Phone us at 1-855-777-9790. Our care team will ask you a few questions about your profile to verify your identity and freeze access to your account. Alternatively, you can log in on https://account...
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Jessica created an article,
Why does Aura Loyalty need my location?
We need to know your location as it helps us protect our members against fraud. If you don't have your location enabled then you would not be able to load money to your account.
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Jessica created an article,
What is the Aura Loyalty liability protection?
Thanks to our partnership with Mastercard, Aura Loyalty has you covered with Zero Liability Protection. You won't be on the hook for fraudulent or unauthorized transactions, whether you pay in stor...
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Jessica created an article,
Is there two-factor authentication?
Yes, two-factor authentication is built into the app.
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Jessica created an article,
What security features are on the card/app?
You are able to freeze and unfreeze both your virtual card and physical card from the app. You are also notified of the transactions made on your card, so if there is any unauthorized activity you ...