Jess
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Activity overview
Latest activity by Jess-
Jess created an article,
What is the password to accept my remaining balance via e-Transfer?
The password to accept the e-Transfer with your remaining balance will be your postal code in ALL CAPS, no space in between. ie. A1B2C3 e-Transfers will be sent after May 31, 2023, within 45 d...
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Jess created an article,
What happens if I can't reduce my balance to zero?
Your account will be closed as of May 31, 2023. Funds will be returned by e-Transfer to the email address on file with Aura. You will need to accept the e-Transfer within 30 days.
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Jess created an article,
What to I need to do with my card or app after May 31, 2023?
Cut up or shred your card after May 31, 2023. You can delete your app from your device. If you have your Aura card in your virtual wallet it will show as expired and you will need to remove it.
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Jess created an article,
What do I do if I have any pre-Authorized bill payments attached to my Aura card?
You will need to contact your service provider with a new method ofpayment.
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Jess created an article,
What happens if I do nothing?
Your account will be closed as of May 31, 2023. Funds will be returnedby e-Transfer to the email address on file with Aura. You will need toaccept the e-Transfer within 30 days. The password to a...
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Jess created an article,
When will I receive my remaining balance?
e-Transfers will be sent after May 31, 2023, within 45 days, as per the cardholder agreement. The password to accept the remaining funds will be your password in ALL CAPS, no space in between. ...
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Jess created an article,
How do I contact support?
Use the chat feature on your app or phone us at 1-855-777-9790.
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Jess created an article,
Is there an alternate way to get access to my account?
You will be able to log in through https://account.auraloyalty.ca/. You will be able to check your transaction history, balance and freeze/unfreeze your card. AURA supports the following web browse...
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Jess created an article,
I lost my card. How do I freeze it?
You can temporarily freeze your card anytime in the app by tapping on "Cards" at the right side of the navigation bar, then select the card which you'd like to freeze and tap on "Freeze Card". If y...
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Jess created an article,
I lost my phone. How do I freeze my card?
Phone us at 1-855-777-9790. Our care team will ask you a few questions about your profile to verify your identity and freeze access to your account. Alternatively, you can log in on https://account...